widespread insurer ICICI Lombard has said Microsoft’s synthetic intelligence (AI) Azure Cognitive offerings helped it to control insurance rules and settling claims.
Azure AI equipment enabled ICICI Lombard to boom the accuracy of exceptional audit all through its calls from 50 per cent to over 80 in keeping with cent, stated a press release on Thursday. It reduced reaction time to a consumer question or request from 12 hours to 2 hours, apart from increasing the productivity of its call centre marketers.
the discharge said the company's virtual crew presently makes over 1,000 outbound client calls an afternoon through its call centre. while the company screened and audited calls randomly to test compliance ranges and fine of its tele-customer support, the high name quantity changed into affecting the efficacy of audits.
Azure Speech offerings offers speech popularity and era skills along with speech transcription, text-to-speech, speech translation, and speaker popularity.
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